Booking Terms and Conditions
Unfortunately, due to the times we live in, we have to provide an enormous list of Terms and Conditions which are listed below. In the main, please expect common sense to prevail regarding all the items listed below.
Bookings are subject to the following terms and conditions as agreed to at the time of booking.
A contract between you and us, as the owners of Saltponds House, will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown. The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking.
This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would their own house.
General
Customers renting Saltponds House are referred to as the ‘Guest’.
1. Rental Period
1.1 Rentals commence at 5.30pm on the first day of the rental and end at 09.00am on the departure day. This period is hereafter referred to as the ‘Holiday’.
1.2 The period booked will be confirmed by an email sent to the Guest shortly after booking. The Guest will be liable for any cost incurred because of an extension which has not been authorised.
2. Payment
2.1 If a booking is made eight weeks or more before the Holiday is due to start, a deposit of 30% of the total rental is payable.
2.2 If a booking is made less than eight weeks before the Holiday is due to start, the full amount must be paid at the time of booking.
2.3 The final payment must arrive no later than eight weeks before the commencement of your Holiday. If it is not, then your Holiday will be treated as a cancellation and you will forfeit your deposit payment.
2.4 Payment can be made by credit card, debit card or electronic bank transfer.
3. Cautionary Deposit
3.1 A deposit of £250 will be required to safeguard against excessive or improper damage to Saltponds House and its contents. This sum is payable in full with the balance payment eight weeks before the start of your Holiday or with the full amount if booked less than eight weeks prior to the start. Please note we fully accept minor breakages to crockery etc will occur and no such charge would be levied for these breakages. Should any monies be retained we will provide you with a full explanation and receipt. We would expect the full Cautionary Deposit to be returned to you within three working days of your departure.
4. Changing a Booking
4.1 If you would like to change the dates of your Holiday, as long as we can re-let your initial booked week, we are happy to accommodate you wherever possible. A £50 re-booking fee is payable.
5. Cancellation
5.1 If you need to cancel your Holiday, please notify us immediately by telephone and then confirm by email. If you cancel your Holiday more than eight weeks before the start your deposit is forfeited and non-refundable.
5.2 In the event you need to cancel your Holiday after making full payment, i.e. within eight weeks of the start, the charge is based on the number of days before the start of your Holiday, as follows:-
0-14 days 100%
15-30 days 75%
31-50 60%
56 days or more deposit
5.3 We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
5.4 Your booking will not be cancelled by us except in circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday.
General
6.1 The number of persons using the accommodation at any time must not exceed four. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
6.2 Bookings cannot be accepted from persons under eighteen years of age.
6.3 We reserve the right to refuse a booking without giving any reason.
6.4 We, or our representatives, reserve the right to enter Saltponds House at any time to undertake essential maintenance or for inspection purposes.
7. Guest Obligations
7.1 Pets or smoking anywhere on the premises are both expressly prohibited will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at your expense.
7.2 In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.
7.3 Please treat the facilities and accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you would advise us before you leave. The accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage found.
7.4 Please lock the doors and close the windows when you leave Saltponds House unoccupied.
7.5 We reserve the right to make a charge to cover additional cleaning costs if you leave the property in an unacceptable condition.
7.6 Please note that in the event the keys issued are not returned to the key safe at the end of your Holiday, then the cost of replacement will be charged to you and deducted from your Cautionary Deposit.
7.7 You must not, under any circumstances, re-let or sublet the property, even free of charge.
7.8 Children must always be supervised by their parents/guardians . This is particularly important at Saltponds House due to the terrace and the drop to the sea the other side of our wall.
7.9 We reserve the right to terminate your Holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
7.10 Any problem or complaint which you may have concerning your holiday must be immediately reported directly to us or our housekeeper and we will endeavour to put matters right. Any complaints not reported to us or our housekeeper at the time, and only reported after the client has returned from holiday, cannot be considered.
7.11 We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
‘Circumstances beyond our control’ means any act or event beyond our reasonable control, including without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, power networks or water supplies, local building works or roadworks, transport interruptions, delays or cancellations,.